Service Failure Reimbursement Policy
Due to the unprecedented national COVID-19 impacts, and based on the unpredictable local and national climate with respect to rest in place orders and business closures, we regret to inform our customers that Yellow companies cannot offer reimbursement for service failures on shipments picked up on or after Wednesday, March 25, 2020 until a yet to be determined future date. Our Tariff 100 rules will be updated as well to reflect this change. We will continue to offer these services throughout the time period and will monitor for reinstatement at a prudent time. The majority of Guaranteed shipments will not experience a service failure and will not be affected by this change. These shipments will continue to receive additional monitoring and operational priority.
Weather-related Terminal Closures
If you would like to receive weather-related email updates click here.
Freezable Embargo Information
With YRC Freight Freezable Service, shippers benefit from specific loading and transit processes to handle shipments vulnerable to freezing during the winter months. YRC Freight does reserve the right to suspend Freezable Service if there is a prolonged period of extreme cold weather. If you have questions or need to confirm whether YRC Freight has a freezable embargo in place during periods of extreme cold temperatures, please contact Customer Service at 1.800.610.6500.
Extreme Weather Planning Information
Since weather patterns and disasters are unpredictable, one of your best sources of information is your local authorities and emergency personnel. They will have the most up-to-date information and access to available resources. However, the following links can serve as a useful guide during an emergency situation.
Extreme Weather Information
Winter weather https://www.ready.gov/winter-weather
Current Weather Information
National Weather Service
NOAA Weather Radio All Hazards
For more information on emergency preparation and safety, please consult the National Safety Council, and the American Red Cross for useful advice and updates.
National safety council: https://www.nsc.org/home
Red cross: https://www.redcross.org