The National Shippers Strategic Transportation Council (NASSTRAC) presented its 2012 LTL Carrier of the Year award to YRC Freight at its annual Logistics Conference & Expo.
The annual NASSTRAC awards program recognizes carriers that have demonstrated excellence and also helps shippers identify the “best of the best” in carrier performance and value.
Through an online survey, NASSTRAC members ranked carriers on a four-point scale in the following five key areas:
- customer service;
- operational excellence;
- delivery flexibility, billing accuracy and claims resolution;
- business relationship effectiveness; and
- leadership in technology.
This year, a record number of members participated in the survey.
In the national LTL category, YRC Freight replaced ABF Freight System, the winner in 2010 and 2011. Between 2003 and 2009, the top-ranked national carrier in the survey was Roadway.
“NASSTRAC’s goal through this program is to encourage high performance by carriers through this shipper-recognition program,” said Eric Morley, NASSTRAC chairman. “As a shipper-based association, we leverage this national awards program to continuously encourage performance excellence in various market segments of transportation. Shippers and carriers alike see this to be a credible program through which appropriate industry recognition is given.”
Rick Mathews, senior vice president of sales and marketing, customer service and customer support at YRC Freight, said the award reflects the efforts and professionalism of employees throughout the company and is evidence that YRC Freight’s strategy is working.
“What’s really significant is that we’ve received this recognition from an independent organization based on the opinions of our customers,” Mathews said. “This is a very positive step in the right direction and shows our customers that we are deserving of their trust and business.”
NASSTRAC has been providing education and advocacy for shippers and carriers since 1952.