A shortage on the order left the maker of sport-court glass-wall construction systems scrambling for cross-border transportation to avoid additional installation labor charges if the crew was forced to wait for product at the site in Hawaii.
Our customer, CRS Products, is the leader in squash-racquetball-handball court glass-wall construction systems throughout the United States, Canada and international markets. CRS Products feared installation delays and serious cost overruns when they discovered a product shortage in a custom-fabricated wall system moving from Canada to Hawaii.
- The Customer had a small window of time to correct the problem.
- The missing product needed to leave Calgary, Alberta, Canada, on a Friday and move cross-border to the Gardena, Calif., port to make a Wednesday sailing.
- The customer’s customized tempered-glass panels are large and heavy, making airfreight cost prohibitive.
- The customer faced $3,000 in unused labor costs for each day the product was late reaching the installation site.
For consistently fast border crossings and responsiveness to time-sensitive conditions, CRS Products turned to YRC Freight and our Time-Critical guaranteed solutions.
- Shipments cross the border quickly with YRC Freight electronic filing procedures and border ambassadors proactively monitoring the move.
- Our comprehensive network provides direct North American coverage.
- Time-Critical Weekend Advantage would deliver the Friday pickup on Monday without the expense of air freight.
- The shipment cleared customs within 12 hours of the pickup, allowing it to reach the shipyard on Monday with time to spare before the Wednesday sailing.
- CRS Products avoided thousands of dollars in labor charges with the complete order delivered on time and without incurring the costs of air freight.
- The remodeling project proceeded on schedule to the satisfaction of the CRS Products’ customer.