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Customer FAQ

I have freight in the network what do I do?

Please contact Customer Care by email customer.care@myyellow.com. Please include your 9-digit Pro Number in your correspondence.

Can I go to the terminal directly to pick-up my freight?

No, the remaining shipments will be delivered to the original consignee. If you have additional questions, please contact Customer Care by email customer.care@myyellow.com.