whatpeoplesayWhat Our Customers Have to Say

“Given the seasonal nature of our industry, this is one of our busiest shipping months as suppliers move snow sports products to retailers and resorts. That makes it the perfect time to let the YRC Freight Associations team know how much we value our partnership with them.

“The shipping landscape for our members has definitely changed over the last 10 years. Many of them used to have a dedicated logistics person, and that may no longer be the case. Now, one person might be doing three jobs—including logistics!

“Because of that, our logistics programs are one of the strongest benefits we offer members. And the personal customer service and attention YRC Freight provides our association and our members is outstanding.

“For example, the annual SIA Snow Show is the largest snow sports industry trade show in the world. If there is any issue with an exhibit shipment, all the SIA member has to do is call the YRC Freight Associations team. Our dedicated contact there will jump on it immediately and take care of it. That’s a huge relief for us and our members.”

—Mary Cecile Neville, Associate Director of Marketing & Communications, SnowSports Industries America

“There are a lot of reasons that YRC Freight is the carrier of choice for our LTL shipments. You give us decent pricing, your drivers are helpful, friendly and on time, our shipments nearly always get to their destinations on time and undamaged and our account executive really comes through when we need help. These things are no small matter, but we get some of the same things in varying degrees from other carriers.

“The unique part of YRC Freight’s service is your website. In the past six months, I have used at least eight other carriers’ websites for getting quotes, preparing bills of lading, printing shipping labels, scheduling shipments, tracking and producing reports. Not one of these companies offers anything that equals YRC Freight’s ease of use and variety of features. There was a learning period, but it was short, and the built-in tutorial helped very much.

“my.yrc is just that—it has a lot of features that customize it to our company…we could not ask for a better system.”

—Maury Morris, Senior Vice President, Advantage Controls LLC

“I would also like to take this time to say thanks to your team for the service that you provide in support of our nation’s Veterans! Anytime a driver has to do extra things like last minute removal of the crating from a motorized wheelchair, disposal of the dunnage, deliver an item two or three times before it is accepted and still be patient and courteous to our disabled Veterans and/or our VA medical staff, it makes me proud of our partnership, and it lets me know that YRC Freight truly supports our mission! I thank you on behalf of our VATLC Team and the VA for your support and carrier service!”

Yvonnie D. Smith, U.S. Department of Veterans Affairs

“You probably hear this on a daily basis, but your folks here in Everett have our trust. Chris [Erickson], Marv [Hanan], Rebecca [Fullerton], Doug [Abraham] and all the drivers give us the confidence that YRC Freight is the one that will take care of us. We receive nothing but help from the gang.

“We value that level of service. We ship across North America—from Vancouver, to Quebec, to Miami—and we’re coming off the best month in our company’s history. YRC Freight makes it simple for us to do a good job for our customers.

“There’s that connection. The Everett team knows its business and they don’t waste my time. I get honest answers and a level of professionalism that is hands and feet above the rest. Let me give you a few examples.

“Yesterday, I was on the phone with Doug and told him that if he had a truck in the area, I had another couple of shipments that were ready for pickup. It was 2:30 p.m., and our dock closes at 4 p.m. YRC Freight was there within 45 minutes, picking up the shipments.

“Last year, we exhibited at 20 trade shows, and YRC Freight handled about 15 of them for us, all without a hiccup—zip, zero, zilch problems.

“For our Canadian deliveries, you make it seamless for me. I fill out the paperwork, the driver picks up the shipment, you connect with YRC Freight and it’s delivered. It’s just invaluable to know our shipments are being taken care of like that.

“I know it’s a two-way street. I understand how your business works and I can’t make outlandish demands. But I also know that your Everett team is willing to do everything in their power to make it work for us.

“Sea-Dog is not the largest customer for YRC Freight, but you treat us as if we are. The prices are fair, and you guys walk the extra mile for us. We appreciate that.

“Thank you and keep up the great work.”

—Russ H., Operations Manager, Sea-Dog Line, Everett, Wash.