YRC Freight is committed to providing you the best service in the industry.
To accomplish this, we have established a customer service team of highly trained professionals dedicated to responding to your needs and delivering superior value. All YRC Freight employees are working individually and together to understand your business and deliver transportation solutions to you.
Contact a Customer Service Specialist
Your customer service specialists provide premium customer support and first-call resolution for prompt, accurate answers in just seconds. Empowered to make decisions to satisfy you, they create solutions based on your needs and the challenges you face in your business.
Call 800-610-6500 or email us
Support hours:
- 6:00AM to 8:00PM CST Monday – Friday
- 7:00AM to 5:30PM CST Saturday
- Closed Sunday
Call 800-610-6500.
Our interactive voice response system is available in both English and Spanish. Choose from the options below.
| Button to press | Result |
|---|---|
| Press 1 or say “pickup” | for a pickup |
| Press 2 or say “track a shipment” | for tracking/tracing |
| Press 3 or say “rate quote” | to get a quote |
| Press 4 or say “guaranteed or expedited” | for Time Critical service |
| Press 5 or say “more options” | for all other information requests |
Or call 800-610-6500 (US), 877-330-3321 (CAN)
Pickup and Delivery Driver
From on-time pickup to delivery, we strive to anticipate your every need. Your professional pickup and delivery driver understands your business and time constraints and can be trusted to take good care of your shipment and your business.
Account Executive
With a thorough understanding of your business, your account executive can develop a total shipping solution just for you. Knowledgeable about your supply chain, distribution patterns and selling organization, they help you find ways to manage your business more efficiently. Easily accessible, they anticipate and respond to your needs.
Inside Account Executive
Working closely with the members of your customer service team, your inside account executive understands your business and communicates your needs throughout our organization. Providing you twice the resources you’ve had in the past, your inside account executive can customize a solution regardless of the challenge.
Plus, your representative is just a phone call away at 1-800-470-4800.