Contact Us

We are available to assist you.

For instant access to a customer service specialist who can schedule a pickup, provide a quote and answer questions, try YRC Freight Live Chat.

Our Customer Service Center is just a phone call away at 1-800-610-6500.

Support hours:

If you’d like to begin doing business with YRC Freight, set up an account.
Click here to ship right away without setting up an account.
Obtain contact information from the list below to ask questions or get help with technical problems on our site.
Please click here to provide feedback about our site (non-customer service or shipment-related comments).

Question	Answer
Questions about your cross-border Canada or Mexico shipment?	1-800-610-6500 (U.S.) 1-877-330-3321 (Canada) 1-800-610-6525 (U.S. to Mexico) 001-800-790-3611 (Mexico)
Need rates, transit times or have general shipping questions? (U.S. and Canada Shipments)	1-800-610-6500
Need rates, transit times and documents for domestic ocean shipments?	1-800-468-5739 (United States) 1-877-330-3321 (Canada) or email: domestic.ocean@yrcfreight.com
Expedited and guaranteed?	Call 1-800-610-6500, option 4
Want volume rate quotes?	Call YRC Freight Volume Sales: 1-800-610-6500
Want Exhibit Service information?	Call our Exhibit Coordinators: 1-800-531-3976 or email:Exhibit.Services@yrcfreight.com
Need access to information by phone?	Automated Voice Response System: 1-800-610-6500
Questions about your shipment or shipping documents after viewing the status? Need a proof of delivery faxed?	customer.service@yrcfreight.com
Need urgent assistance for a hazardous materials issue?	1-800-395-5446
Want to mail a payment to us?	Find Payment Mailing Address
Before emailing, please be sure that you have already visited Shipping Documents, our online tool that allows you to view, print or request a fax for bills of lading, weight and inspection certificates and delivery receipts.

Question	Answer
Forgot your my.yrc password? Questions about logging in or registering?	ecomm@yrcfreight.com
Trouble viewing a page or printing? Receiving an error message?	Call our Technical Support Hotline: 1-800-548-0435 or email: ecomm@yrcfreight.com
If you encounter one of the problems mentioned above, close all your browsers, open a new browser and log in again. If the problem persists, contact us as indicated.
Give us feedback about our websites: yrcfreight.com and my.yrcfreight.com	Fill out this form or call 1-800-610-6500

Question	Answer
Do you need to verify employment of former YRC Freight, Yellow or Roadway drivers?	View Contact information.
Do you have comments about our driving?	Complete our How are we driving? online form.

Accounts Payable
Accounts.Payable@yrcw.com
913-344-3347
Fax: 913-344-4709

Accounts Receivable
Questions Regarding Your Unpaid Freight Invoices:
customerservice@yrcfreight.com
800-610-6500

Questions Regarding Your Paid Freight Invoices:
paymentresolution@yrcfreight.com
913-344-4129
Fax: 913-344-4515

Border Ambassadors—Mexico Customs Clearance
spanish.service@yrcfreight.com
1-800-610-6525
In Mexico only: 001-800-790-3611

Canada

Cargo Claims

YRC Freight
Cargo Claims
P. O. Box 7903
Overland Park, KS 66207
cargoclaims@yrcfreight.com

Credit
credit.risk@yrcfreight.com
913-344-4062

Customer Service: U.S. Shipments ONLY
customer.service@yrcfreight.com
Contact your Customer Service Center
1-800-610-6500
Fax: 800-610-6554

Global Customer Service (shipments outside continental United States)
customer.service@yrcfreight.com
1-800-468-5739
Fax: 330-374-6455

Exhibit Hotline
Exhibit.Services@yrcfreight.com
1-800-531-3976
Fax: 330-643-6944

Service for Cold-Sensitive Products – Freeze Protection
Contact your Customer Service Center

In-Bond Shipments
866-283-5715

Invoicing
Invoicing@yrcfreight.com
Fax: 913-906-1345

Media Relations
media@myyellow.com

Overcharge Claims

YRC Overcharge Claims Department
P.O. Box 7914
Overland Park, KS 66211
OverchargeClaims@yrcfreight.com
913-344-4064
Fax: 913-344-4712

YRC Freight Time-Critical^TM Services
TimeCritical.Quote@yrcfreight.com
1-800-610-6500, option 4

Truckload
truckload@yrcfreight.com
800-610-6500
Fax: 800-610-6554

YRC Freight Corporate Office

501 Commerce St., Suite 1120
Nashville, TN – 37203

For all other inquiries (positive feedback, general statements, etc.) please email us.