We are available to assist you.
For instant access to a customer service specialist who can schedule a pickup, provide a quote and answer questions, try YRC Freight Live Chat.
Our Customer Service Center is just a phone call away at 1-800-610-6500.
- 7:00 AM to 7:00 PM CST Monday – Friday
- Closed Saturday and Sunday
- If you’d like to begin doing business with YRC Freight, set up an account.
- Click here to ship right away without setting up an account.
- Obtain contact information from the list below to ask questions or get help with technical problems on our site.
- Please click here to provide feedback about our site (non-customer service or shipment-related comments).
|Questions about your cross-border Canada or Mexico shipment?||1-800-610-6500 (U.S.)
1-800-610-6525 (U.S. to Mexico)
|Need rates, transit times or have general shipping questions? (U.S. and Canada Shipments)||1-800-610-6500|
|Need rates, transit times and documents for domestic ocean shipments?||1-800-468-5739 (United States)
1-877-330-3321 (Canada) or
|Expedited and guaranteed?||Call 1-800-610-6500, option 4|
|Want volume rate quotes?||Call YRC Freight Volume Sales:
|Want Exhibit Service information?||Call our Exhibit Coordinators:
1-800-531-3976 or email:Exhibit.Services@yrcfreight.com
|Need access to information by phone?||Automated Voice Response System:
|Questions about your shipment or shipping documents after viewing the status?
Need a proof of delivery faxed?
|Need urgent assistance for a hazardous materials issue?||1-800-395-5446|
|Want to mail a payment to us?||Find Payment Mailing Address|
|Before emailing, please be sure that you have already visited Shipping Documents, our online tool that allows you to view, print or request a fax for bills of lading, weight and inspection certificates and delivery receipts.|
|Forgot your my.yrc password? Questions about logging in or email@example.com|
|Trouble viewing a page or printing? Receiving an error message?||Call our Technical Support Hotline:
1-800-548-0435 or email: firstname.lastname@example.org
|If you encounter one of the problems mentioned above, close all your browsers, open a new browser and log in again. If the problem persists, contact us as indicated.|
|Give us feedback about our websites: yrcfreight.com and my.yrcfreight.com||Fill out this form or call 1-800-610-6500|
YRC Freight Departments and Contacts
Questions Regarding Your Unpaid Freight Invoices:
Questions Regarding Your Paid Freight Invoices:
Border Ambassadors—Mexico Customs Clearance
In Mexico only: 001-800-790-3611
- Border Ambassadors
Northbound US to Canada
Sarnia, ON 800-329-0973
Emerson, MB 800-696-7637
Niagara Falls, ON 888-217-2128
Southbound Canada to US
Southbound ACE Office 866-283-5715
- Broker Inclusive
P. O. Box 7903
Overland Park, KS 66207
Global Customer Service (shipments outside continental United States)
Service for Cold-Sensitive Products – Freeze Protection
Contact your Customer Service Center
YRC Overcharge Claims Department
P.O. Box 7914
Overland Park, KS 66211
YRC Freight Time-CriticalTM Services
1-800-610-6500, option 4
YRC Freight Corporate Office
501 Commerce St., Suite 1120
Nashville, TN – 37203
For all other inquiries (positive feedback, general statements, etc.) please email us.