A shortage on the order left the maker of sport-court glass-wall construction systems scrambling for cross-border transportation to avoid additional installation labor charges if the crew was forced to wait for product at the site in Hawaii.

Game Day Delivered Cross-Border Canada Case Study: Racquetball court

Situation

Our customer, CRS Products, is the leader in squash-racquetball-handball court glass-wall construction systems throughout the United States, Canada and international markets. CRS Products feared installation delays and serious cost overruns when they discovered a product shortage in a custom-fabricated wall system moving from Canada to Hawaii.

Challenge

  • The Customer had a small window of time to correct the problem.
  • The missing product needed to leave Calgary, Alberta, Canada, on a Friday and move cross-border to the Gardena, Calif., port to make a Wednesday sailing.
  • The customer’s customized tempered-glass panels are large and heavy, making airfreight cost prohibitive.
  • The customer faced $3,000 in unused labor costs for each day the product was late reaching the installation site.

Solution

For consistently fast border crossings and responsiveness to time-sensitive conditions, CRS Products turned to YRC Freight and our Time-Critical guaranteed solutions.

  • Shipments cross the border quickly with YRC Freight electronic filing procedures and border ambassadors proactively monitoring the move.
  • Our comprehensive network provides direct North American coverage.
  • Time-Critical Weekend Advantage would deliver the Friday pickup on Monday without the expense of air freight.

Results

  • The shipment cleared customs within 12 hours of the pickup, allowing it to reach the shipyard on Monday with time to spare before the Wednesday sailing.
  • CRS Products avoided thousands of dollars in labor charges with the complete order delivered on time and without incurring the costs of air freight.
  • The remodeling project proceeded on schedule to the satisfaction of the CRS Products’ customer.