We are available 24 hours a day, seven days a week to assist you.

For instant access to a customer service specialist who can schedule a pickup, provide a quote and answer questions, try YRC Freight Live Chat.

Our Customer Service Center is just a phone call away at 1-800-610-6500.

  • If you’d like to begin doing business with YRC Freight, set up an account.
  • Click here to ship right away without setting up an account.
  • Obtain contact information from the list below to ask questions or get help with technical problems on our site.
  • Please click here to provide feedback about our site (non-customer service or shipment-related comments).

Shipping

Questions about your cross-border Canada or Mexico shipment? 1-800-610-6525 (U.S. to Canada)
1-877-330-3321 (Canada)
1-800-468-5739 (U.S. to Mexico)
001-800-790-3611 (Mexico)
Need rates, transit times or have general shipping questions? (U.S. and Canada Shipments) 1-800-610-6500
Need rates, transit times and documents for domestic ocean shipments? 1-800-468-5739 (United States)
1-877-330-3321 (Canada) or
email: domestic.ocean@yrcfreight.com
Expedited and guaranteed? Call 1-800-610-6500, option 4
Want volume rate quotes? Call YRC Freight Volume Sales:
1-800-610-6500
Want Exhibit Service information? Call our Exhibit Coordinators:
1-800-531-3976 or email:Exhibit.Services@yrcfreight.com
Need access to information by phone? Automated Voice Response System:
1-800-610-6500
Questions about your shipment or shipping documents after viewing the status?
Need a proof of delivery faxed?
webyrc@yrcfreight.com
Need urgent assistance for a hazardous materials issue? 1-800-395-5446
Want to mail a payment to us? Find Payment Mailing Address
Before emailing, please be sure that you have already visited Shipping Documents, our online tool that allows you to view, print or request a fax for bills of lading, weight and inspection certificates and delivery receipts.
Forgot your my.yrc password? Questions about logging in or registering? ecomm@yrcfreight.com
Trouble viewing a page or printing? Receiving an error message? Call our Technical Support Hotline:
1-800-548-0435 or email: ecomm@yrcfreight.com
If you encounter one of the problems mentioned above, close all your browsers, open a new browser and log in again. If the problem persists, contact us as indicated.
Give us feedback about our websites: yrcfreight.com and my.yrcfreight.com Fill out this form or call 1-800-610-6500

Miscellaneous Questions

Do you need to verify employment of former YRC Freight, Yellow or Roadway drivers? View Contact information.
Do you have comments about our driving? Complete our How are we driving? online form.

YRC Freight Departments and Contacts

Accounts Payable
accountspayable@yrcfreight.com
913-344-3347
Fax: 913-344-4709

Accounts Receivable
Questions Regarding Your Unpaid Freight Invoices:
customer.service@yrcfreight.com
800-610-6500

Questions Regarding Your Paid  Freight Invoices:
paymentresolution@yrcfreight.com
913-344-4129
Fax: 913-344-4515

Border Ambassadors—Mexico Customs Clearance
webyrc@yrcfreight.com
1-800-468-5739 and 1-800-610-6500
In Mexico only: 001-800-790-3611

Canada

Cargo Claims
cargoclaims@yrcfreight.com
YRC Freight Inc.
10990 Roe Ave
PO Box 7903
Overland Park, Kansas 66207
866-840-5691

Credit
credit.risk@yrcfreight.com
913-344-4062

Customer Service: U.S. Shipments ONLY
webyrc@yrcfreight.com
Contact your Customer Service Center
1-800-610-6500
Fax: 800-610-6554

Global Customer Service (shipments outside continental United States) 
webyrc@yrcfreight.com
1-800-468-5739
Fax: 330-374-6455

Exhibit Hotline
Exhibit.Services@yrcfreight.com
1-800-531-3976
Fax: 330-643-6944

Service for Cold-Sensitive Products – Freeze Protection
Contact your Customer Service Center

In-Bond Shipments
888-224-2663

Invoicing
Invoicing@yrcfreight.com
Fax: 913-906-1345

Media Relations
Suzanne Dawson
Linden Alschuler & Kaplan Public Relations
1251 Avenue of the Americas, Suite 940
New York, NY 10020
212-329-1420 Direct
212-575-4545 Main
908-242-7162 After hours
sdawson@lakpr.com

Overcharge Claims
OverchargeClaims@yrcfreight.com
913-344-4064
Fax: 913-344-4712

Safety
Email Safety

YRC Freight Time-CriticalTM Services
webyrc@yrcfreight.com
1-800-610-6500, option 4

Truckload
truckload@yrcfreight.com
800-610-6500
Fax: 800-610-6554

YRC Freight Corporate Office

YRC Worldwide Inc.
10990 Roe Avenue
Overland Park, KS 66211
Ph: 1-913-696-6100
1-800-846-4300

For all other inquiries (positive feedback, general statements, etc.) please email us.